Privacy policy

Type and purpose of processing:

If you access our website, i.e. if you do not register or otherwise submit information, information of a general nature is automatically recorded. This information (server log files) includes the type of web browser, the operating system used, the domain name of your internet service provider, your IP address and similar. In particular, they are processed for the following purposes:

• Ensuring a problem-free connection to the website,
• Ensuring smooth use of our website,
• Evaluation of system security and stability as well for other administrative purposes.

We do not use your data to draw conclusions about your person. Information of this type may be statistically evaluated by us in order to optimize our website and the technology behind it.

Legal basis:

The processing takes place in accordance with Article 6 Paragraph 1 Letter f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.

Recipient:

Recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

Storage duration:

The data will be deleted as soon as they are no longer required for the purpose of collection. This is generally the case for the data used to provide the website when the respective session has ended.

Provision prescribed or required:

The provision of the aforementioned personal data is neither required by law nor by contract. Without the IP address, however, the service and functionality of our website cannot be guaranteed. In addition, individual services may not be available or may be restricted. For this reason, an objection is excluded.

Type and purpose of processing:

Like many other websites, we also use so-called "cookies". Cookies are small text files that are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website. This gives us certain data such as IP address, browser used and operating system. Cookies cannot be used to start programs or deliver viruses to a computer. Based on the information contained in cookies, we can make navigation easier for you and enable our websites to be displayed correctly. Under no circumstances will the data we collect be passed on to third parties or be linked to personal data without your consent.

Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can disable the use of cookies at any time through your browser settings. Please use the help functions of your internet browser to find out how you can change these settings. Please note that individual functions of our website may not work if you have deactivated the use of cookies.

Duration of storage and cookies used:

If you allow us to use cookies through your browser settings or consent, the following cookies may be used on our websites:

• _ga / Google Analytics / Expiration: 2 years / marketing cookie
• be_typo_user / TYPO3 / Expiration: Session / session cookie
• __zlcmid, __zlcid, __zlcstore, zte2095 / Zendesk live chat

Insofar as these cookies can (also) affect personal data, we will inform you about this in the following sections. You can delete individual cookies or the entire cookie inventory via your browser settings. You will also receive information and instructions on how these cookies can be deleted or how their storage can be blocked in advance. Depending on the provider of your browser, you will find the necessary information under the following links:

• Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-und-website-daten-in-firefox-loschen
• Internet Explorer: https://support.microsoft.com/en-gb/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
• Google Chrome: https://support.google.com/accounts/answer/61416?hl=en
• Opera: https://www.opera.com/help
• Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/

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Type and purpose of processing:

The data you enter will be stored for the purpose of individual communication with you. This requires a valid e-mail address and your name. This is used to allocate the request and then to answer it. Providing further data is optional.

Legal basis:

The data entered in the contact form is processed on the basis of a legitimate interest (Article 6 (1) (f) GDPR).

By providing the contact form, we would like to make it easy for you to contact us. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions. If you contact us to request an offer, the data entered in the contact form will be processed to carry out pre-contractual measures (Article 6 (1) (b) GDPR).

Recipient:

Recipients of the data may be processors.

Storage duration:

Data will be deleted no later than 6 months after processing the request. If there is a contractual relationship, we are subject to the statutory retention periods according to the German Commercial Code and delete your data after these periods have expired.

Provision prescribed or required:

The provision of your personal data is voluntary. However, we can only process your request if you provide us with your name, email address and the reason for the request.

Type and purpose of processing:

We use the Zendesk Support Widget, a customer service platform from Zendesk Inc., 989 Market Street #300, San Francisco, CA 94102, USA, to process customer inquiries. For this purpose, necessary data such as surname, first name, e-mail address are recorded via our website in order to be able to process your inquiries. If you contact us by e-mail or via a form, we only use the personal data you provide to process your specific inquiries. Your data will not be processed by Zendesk if you only use our website for information and do not contact us.

Legal basis:

The transmission serves the purpose of being able to answer your inquiries quickly and efficiently. This is also our legitimate interest in the processing of the above data by the third-party provider. The legal basis is Article 6 Paragraph 1 Sentence 1 Letter f) GDPR. By contacting us, you consent to the transmission of the aforementioned data to Zendesk.

Zendesk is a certified participant of the so-called "Privacy Shield Framework" and thus meets the minimum requirements for legally compliant order data processing. There is also a data processing agreement (DPA) with Zendesk. This ensures that Zendesk only uses the user data within the framework of the EU data protection standards to process the requests and does not pass them on to third parties. For more information, see Zendesk's privacy policy at: https://www.zendesk.de/company/customers-partners/privacy-policy/.

Zendesk's certification can be viewed at the following link: https://www.privacyshield.gov/participant?id=a2zt0000000TOjeAAG&status=Active

Type and purpose of processing:

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA (hereinafter: "Google"). Google Analytics uses so-called "cookies", i.e. text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Due to the activation of IP anonymization on this website, however, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The purpose of the data processing is to evaluate the use of the website and to compile reports on activities on the website. Based on the use of the website and the Internet, further related services are then to be provided.

Legal basis:

The data is processed on the basis of the user’s consent (Article 6 (1) (a) GDPR).

Recipient:

The recipient of the data is Google as the processor. For this we have concluded the corresponding order processing contract with Google.

Storage duration:

The data will be deleted as soon as they are no longer required for our recording purposes.

Third country transfer:

Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.

Provision prescribed or required:

The provision of your personal data is voluntary, based solely on your consent. If you prevent access, this can lead to functional restrictions on the website.

Withdrawal of consent:

You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you will if applicable not be able to use all functions of this website in full. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: Browser add-on to deactivate Google Analytics. In addition to or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our website by clicking on this Link. An opt-out cookie will be installed on your device. This will prevent future detection by Google Analytics for this website and for this browser as long as the cookie remains installed in your browser.

Profiling:

With the help of the tracking tool Google Analytics, the behavior of visitors to the website can be evaluated and their interests analyzed. For this purpose we create a pseudonymous user profile.

Type and purpose of processing:

In order to display our content correctly and graphically appealing across browsers, we use "Google Web Fonts" from Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; hereinafter "Google") to display fonts on this website. The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

Legal basis:

The legal basis for the integration of Google Webfonts and the associated data transfer to Google is your consent (Article 6 (1) (a) GDPR).

Recipient:

Calling up script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible - although it is currently unclear whether and, if so, for what purposes - that the operator collects Google data in this case.

Storage duration:

We do not collect any personal data through the integration of Google Webfonts. For more information about Google Web Fonts, see https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/.

Third country transfer:

Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.

Provision prescribed or required:

The provision of personal data is neither required by law nor by contract. However, it may not be possible to display the content correctly using standard fonts.

Withdrawal of consent:

The programming language JavaScript is regularly used to display the content. You can therefore object to the data processing by deactivating the execution of JavaScript in your browser or by installing a JavaScript blocker. Please note that this can lead to functional restrictions on the website.

Type and purpose of processing:

On this website we use the offer of Google Maps. Google Maps is operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). This enables us to show you interactive maps directly on the website and enables you to conveniently use the map function. You can find more information about data processing by Google in the Google data protection information. There you can also change your personal data protection settings in the data protection center. Detailed instructions for managing your own data in connection with Google products can be found here.

Legal basis:

The legal basis for the integration of Google Maps and the associated data transfer to Google is your consent (Article 6 (1) (a) GDPR).

Recipient:

By visiting the website, Google receives information that you have accessed the corresponding subpage of our website. This occurs regardless of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not wish to be assigned to your profile on Google, you must log out of Google before activating the button. Google stores your data as usage profiles and uses them for advertising, market research and/or needs-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.

Storage duration:

We do not collect any personal data through the integration of Google Maps.

Third country transfer:

Google processes your data in the USA and has submitted to the EU_US Privacy Shield. https://www.privacyshield.gov/EU-US-Framework.

Withdrawal of consent:

If you do not want Google to collect, process or use data about you via our website, you can deactivate JavaScript in your browser settings. In this case, however, you will not be able to use our website or only to a limited extent.

Provision prescribed or required:

The provision of your personal data is voluntary, based solely on your consent. If you prevent access, this can lead to functional restrictions on the website.

Type and purpose of processing:

We embed YouTube videos on some of our websites. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (hereinafter “YouTube”). When you visit a page with the YouTube plugin, a connection to the YouTube servers is established. This tells YouTube which pages you are visiting. If you are logged into your YouTube account, YouTube can assign your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand. If a YouTube video is started, the provider uses cookies that collect information about user behavior. Further information on the purpose and scope of data collection and its processing by YouTube can be found in the provider's data protection declarations. There you will also find further information on your rights in this regard and setting options for protecting your privacy (https://policies.google.com/privacy). Google processes your data in the USA and has submitted to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework

Legal basis:

The legal basis for the integration of YouTube and the associated data transfer to Google is your consent (Article 6 (1) (a) GDPR).

Recipient:

Calling up YouTube automatically triggers a connection to Google.

Duration of storage and revocation of consent:

Anyone who has deactivated the storage of cookies for the Google Ad program will not have to reckon with such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser. Further information on data protection at "YouTube" can be found in the provider's data protection declaration at: https://policies.google.com/privacy?hl=en

Third country transfer:

Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.

Provision prescribed or required:

The provision of your personal data is voluntary, based solely on your consent. If you prevent access, this can lead to functional restrictions on the website.

SSL encryption

In order to protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.

Change to our privacy policy

We reserve the right to adapt this data protection declaration so that it always corresponds to the current legal requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection declaration will then apply to your next visit.